Support

I switched device — where is my account?

Your account is tied to your recovery code. On the new device open the game, go to the Vault screen, and paste your code under “restore another account”. Your kits, trophies and league position come back with it.

If you lost the code: the code is never stored on our side, only its hash. That means we cannot read it or send it back to you. If you still have the old device, copy the code from the Vault screen and save it in your password manager.

I want to delete my account

At the bottom of the Vault screen you will find “Delete Account”. Your player record, kits, match history and purchase records are permanently deleted and your recovery code stops working. You do not need to write to us, and it cannot be undone.

My purchased balls did not arrive

First close and reopen the game; receipt verification completes on its own once the connection is back. If it still has not arrived, tap “Restore Purchases” in the Vault screen.

If it is still missing, write to us — we only need the purchase date and product name, not your Apple account e-mail.

Refund terms

No opponent is found

A live duel starts when two players are ready at the same time. If nobody is on the pitch you switch to an async duel within a few seconds: you play against an opponent’s recorded shots instead of waiting.

If you see “Pitch closed” or “No connection” the problem may be on our side; try again in a few minutes and write to us if it persists.

Notifications

We send a notification for one thing only: when someone plays against your recorded shots. To turn it off go to iOS Settings → PANENKA → Notifications.

My player name is rejected

A name must be 3–20 characters and may contain only letters, numbers, - and _. It also passes a profanity filter: because the name is shown to everyone on the league table, offensive names are not accepted. If you think the filter blocked an innocent name, write to us and we will fix the list.

Contact us

If none of the above helped, send us an e-mail. We usually reply within two business days.

[email protected]

Include your device model, iOS version and player name if you have one — it gets solved faster. Never share your recovery code: nobody, including us, will ever ask you for it.